Difference between revisions of "HANtune/Troubleshooting"
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# Click the windows home button | # Click the windows home button | ||
| − | # Type “cmd” and press “Enter” (command promt appears) | + | # Type “cmd” and press “Enter” (command promt appears) |
| − | # Type “java –version” (without the quotation marks) and press “Enter” | + | # Type “java –version” (without the quotation marks) and press “Enter” |
Make note of the message which appears in the command prompt. | Make note of the message which appears in the command prompt. | ||
| + | |||
In case the command prompt returns “Command not found”: install the Java Runtime Environment by going to the following website and download and install the JRE: www.java.com/en/download/ | In case the command prompt returns “Command not found”: install the Java Runtime Environment by going to the following website and download and install the JRE: www.java.com/en/download/ | ||
In case the command prompt returns something like: java version "1.8.0_101", please go to www.java.com/en/download/ and check whether you are running the most recent version of Java. If not, please download and install the latest version. | In case the command prompt returns something like: java version "1.8.0_101", please go to www.java.com/en/download/ and check whether you are running the most recent version of Java. If not, please download and install the latest version. | ||
Issue not solved? Please contact us via hantune@han.nl | Issue not solved? Please contact us via hantune@han.nl | ||
| − | |||
==HANtune has crashed or stalled== | ==HANtune has crashed or stalled== | ||
Revision as of 12:36, 17 March 2017
This section provides the answers to the most commonly asked questions. When this section doesn’t provide a solution, please contact the developer via hantune@han.nl, provide a description of what happened and make sure the errorLog.txt file is attached, which can be found in the HANtune folder. We will get back to your request as soon as possible (usually within one or two working days).
Contents
HANtune cannot start or hangs at the splash screen
This could be caused by an outdated version of the Java Runtime Environment (JRE) or not having one at all.
Please check which version you have installed currently, by following these steps:
- Click the windows home button
- Type “cmd” and press “Enter” (command promt appears)
- Type “java –version” (without the quotation marks) and press “Enter”
Make note of the message which appears in the command prompt.
In case the command prompt returns “Command not found”: install the Java Runtime Environment by going to the following website and download and install the JRE: www.java.com/en/download/ In case the command prompt returns something like: java version "1.8.0_101", please go to www.java.com/en/download/ and check whether you are running the most recent version of Java. If not, please download and install the latest version. Issue not solved? Please contact us via hantune@han.nl
